Answers to the questions our support team sees most often. If your issue isn’t covered here, message us via the chat bubble in the bottom-right corner.
What happened to the Osmosis integration and my Keplr positions or Earn deposits?
The Nolus x Osmosis Money Market integration was closed on 6 September 2026. At closure, all Earn assets were returned to users' wallets and all open margin positions were closed, so there are no remaining Cosmos positions and no active Cosmos markets. The announcement has the full details.
If you connect with Keplr and your margin positions or Earn deposits are no longer listed, this is why. The assets went back to the Nolus account tied to your Keplr wallet, so they show under Balances in a Keplr session. Switching to Phantom or Solflare will not show them: a Solana wallet session is a separate Nolus account that never held these positions.
The Keplr interface is being deprecated as the focus shifts to Solana. If you still need to move assets back to Osmosis, do it through Keplr: open Send, then choose the cross-chain send option. To carry NLS over to a Phantom or Solflare account, follow the steps in the next section. If the returned assets are not in your Balances, message us through the chat with your nolus1 address.
How do I move my NLS from my Keplr account to Phantom or Solflare?
Not in one step, and not by reconnecting with a different wallet. Your Nolus account depends on the wallet you connect: a Keplr session and a Phantom or Solflare session each create their own Nolus account with a different address, and assets held in one are not visible in the other.
The route for NLS:
Connect Phantom or Solflare once. This creates your Solana-session Nolus account. Copy its Nolus address from the Account popup.
If your NLS is still on the Osmosis network, move it to the Nolus network first with Keplr's own transfer feature: open Keplr, pick the NLS balance on Osmosis, and transfer it to Nolus. This step happens inside Keplr, not in the Nolus app.
Still inside Keplr, select the Nolus chain and send the NLS to the address you copied in step 1.
Reconnect with Phantom or Solflare. The NLS shows in Balances, and Withdraw moves it to your Solana wallet whenever you want.
This works for NLS specifically. Most other assets exist as different tokens on Osmosis and on Solana (the USDC versions and the wETH versions differ), so they cannot be moved between the two sides this way.
Can I buy or sell NLS on Solana?
Yes. NLS trades on Solana exchanges including Raydium, Jupiter, DFlow and Titan Exchange, and it carries Jupiter's verified badge. Buy it with Phantom or Solflare, then use Fund on the Balances screen to move it into your Nolus account whenever you want to stake or vote. To sell, Withdraw the NLS to your Solana wallet and trade it on the same exchanges; the app has no swap of its own in this release.
Several unrelated tokens use the NLS ticker on Solana. The Nolus app recognises only the NLS issued through the protocol's transfer channel, which is the one Jupiter marks as verified, so look the token up on Jupiter and check for the badge before trading it, and confirm through the Official Nolus Channels before buying anywhere new.
My transfer hasn’t arrived yet
On Solana, funding and withdrawing take about 6 seconds by the app’s own estimate. While a transfer is on its way it shows in History as a Transfer row marked In progress, and the app posts a short notice when it finishes, or tells you the same way if it did not complete. Funding carries a deadline of roughly 23 hours: a transfer not delivered by then is refunded to you rather than left hanging.
If a transfer still hasn’t appeared after 30 minutes, contact us through the messenger with the transaction hash and we’ll trace it.
The app asks me to add SOL
Transactions on Solana are paid for by you, in SOL. If your wallet cannot cover the network fee, the form stops before anything is signed and shows “Add SOL to your Solana wallet to cover the network fee”. Top the wallet up with a small amount of SOL and try again. Nolus network fees are separate and can be paid with the Solana assets themselves, so you do not need to hold NLS.
I use a Ledger with my Solana wallet and can’t fund
Wallets backed by a Ledger device are blocked from funding a Nolus account. Funding first asks your wallet for a plain signature confirming it is a software wallet, and a Ledger cannot produce the signature needed to withdraw the funds back out later. Blocking it keeps assets from being stranded, so use a software wallet for Nolus.
My balance isn’t showing
First try refreshing the page and reconnecting your wallet. If the balance is visible in your wallet but not in the app, a reconnect almost always resolves it.
If you connected with Keplr and are looking for margin positions or Earn deposits from before 6 September 2026, see the Osmosis section above: they were closed when the integration closed, and the assets are in your Balances.
Do I need to set up an account for a token first?
No. If your Solana wallet has never held the token, the account for it is created when the transfer arrives, and the one-time cost is covered by the protocol.
An asset disappeared from the pickers
The offering is managed by the protocol, so a market or an asset can be taken off the pickers between sessions without an app update. Positions you already hold stay manageable and closable, and withdrawing your own funds is never blocked.
Can I open a short position?
Short positions are currently available on Solana. Long positions are open in the meantime.
I was charged more than I expected
Nolus does not add fees when you fund or withdraw. The fees you may encounter belong to third parties, mainly exchange fees when a position is opened or closed, plus the network fee you pay on Solana in SOL. The Fee Structure article breaks down exactly what is charged where.
Can I send assets to another wallet from the app?
No. Fund and Withdraw move assets between your own wallet and your own Nolus account, and on Solana the withdrawal destination is locked to the wallet you connected. To send tokens to another address, use your wallet’s own interface: select the token, enter the recipient’s address, and confirm.
Why did my position change without me doing anything?
If the market moved against your position far enough, the protocol may have partially liquidated it to keep it solvent. See Liquidations Explained in the Margin Positions collection for how this works and how to avoid it.
Which transaction hash does the app show me?
The hashes you can copy from the app are Nolus hashes. They are what our support team needs when tracing a transfer or a position.
Where can I learn more?
Product concepts live in the Understand Nolus collection
Technical protocol documentation lives at docs.nolus.io
Release announcements are published on the Nolus Blog